Privacy Policy
Privacy
We are committed to safeguarding your information and ensuring that we comply with the Data Protection Act 1998. This page is intended to help you understand how we collect information from you and notifying you of your rights pertaining to the disclosure of personal information.
Receipt and Disclosure of Information:
Information is principally received when you register with sylvaniangroup.co.uk, or from a third party such as credit reference agencies. If you make a purchase through sylvaniangroup.co.uk, or register your interest to receive more information, you will be asked to provide your full name, a resident address in the United Kingdom, details of your credit card, telephone number and email address so that we can process your requirement(s). It also enables us to notify you of your order status and inform you of any special offers and promotions. Notifications are routinely administered by email.
How We Use Your information?
We use the information that we collect about you to:
From time to time, we may contact you by e-mail, short message service (SMS) or direct mail-shot with offers from sylvaniangroup.co.uk.
If you decide, however, that you no longer wish to receive information about any special or promotional offers from us, please contact us at unsubscribe@sylvaniangroup.co.uk. Please be advised that you may continue to receive mailings, which are already en route to you for a short period of time while your request is being dealt with.
Sharing of credit information
In the interest of the security of information, we may carry out searches with credit reference agencies when you register with sylvaniangroup.co.uk. Further searches may also be carried out before deciding whether to accept or complete your order.
Information about you and other members of your household; including those with whom you are financially linked with, will be used to verify your identity and for the credit assessment of you and them.
We may also use your information for payment recovery or fraud and debt tracing. We will pass on details of defaulting accounts to the necessary debt collection agencies.
For details of the Credit Reference Agencies that we receive information from and share information with, please direct your enquiry through to creditdata@sylvaniangroup.co.uk.
Information Security and Accuracy
We intend to protect your personal information and to maintain its accuracy. To help safeguard your information, we encrypt certain items of sensitive data, such as credit card information, when we transmit such information over the Internet.
Cookies
Cookies are small text files that are stored on your computer, which are created by your browser when you load a particular website. Cookies are also created by your browser when you click on adverts from third-party providers, such as Google and affiliate websites. They are used to monitor user-interaction and record sales. This enables us to identify issues and improve our customer journey. They also ensure that items placed into your shopping basket and your order is processed correctly.
Cookies do not allow us to access your personal data or payment details. You will need to have cookies enabled on your browser to shop with sylvaniangroup.co.uk. For more information on Cookies, please visit www.aboutcookies.org.
Contact Us
If you have any questions relating to this policy, please email privacy@slyvaniangroup.co.uk or write to: Privacy & Compliance, Sylvanian Group, Quaedam Communications Limited, Suite 18, Rosemount Point, Rosemount Avenue, West Byfleet, Surrey KT14 6BD, UK.
Sylvaniangroup.co.uk is a trading entity of Quaedam Communications Limited, registered in England & Wales with Company No. 06791478
We are committed to safeguarding your information and ensuring that we comply with the Data Protection Act 1998. This page is intended to help you understand how we collect information from you and notifying you of your rights pertaining to the disclosure of personal information.
Receipt and Disclosure of Information:
Information is principally received when you register with sylvaniangroup.co.uk, or from a third party such as credit reference agencies. If you make a purchase through sylvaniangroup.co.uk, or register your interest to receive more information, you will be asked to provide your full name, a resident address in the United Kingdom, details of your credit card, telephone number and email address so that we can process your requirement(s). It also enables us to notify you of your order status and inform you of any special offers and promotions. Notifications are routinely administered by email.
How We Use Your information?
We use the information that we collect about you to:
- Process your orders
- Manage your account
- Produce Data Analytics; to monitor consumer behaviour patterns and help us improve the design and layout of the site
From time to time, we may contact you by e-mail, short message service (SMS) or direct mail-shot with offers from sylvaniangroup.co.uk.
If you decide, however, that you no longer wish to receive information about any special or promotional offers from us, please contact us at unsubscribe@sylvaniangroup.co.uk. Please be advised that you may continue to receive mailings, which are already en route to you for a short period of time while your request is being dealt with.
Sharing of credit information
In the interest of the security of information, we may carry out searches with credit reference agencies when you register with sylvaniangroup.co.uk. Further searches may also be carried out before deciding whether to accept or complete your order.
Information about you and other members of your household; including those with whom you are financially linked with, will be used to verify your identity and for the credit assessment of you and them.
We may also use your information for payment recovery or fraud and debt tracing. We will pass on details of defaulting accounts to the necessary debt collection agencies.
For details of the Credit Reference Agencies that we receive information from and share information with, please direct your enquiry through to creditdata@sylvaniangroup.co.uk.
Information Security and Accuracy
We intend to protect your personal information and to maintain its accuracy. To help safeguard your information, we encrypt certain items of sensitive data, such as credit card information, when we transmit such information over the Internet.
Cookies
Cookies are small text files that are stored on your computer, which are created by your browser when you load a particular website. Cookies are also created by your browser when you click on adverts from third-party providers, such as Google and affiliate websites. They are used to monitor user-interaction and record sales. This enables us to identify issues and improve our customer journey. They also ensure that items placed into your shopping basket and your order is processed correctly.
Cookies do not allow us to access your personal data or payment details. You will need to have cookies enabled on your browser to shop with sylvaniangroup.co.uk. For more information on Cookies, please visit www.aboutcookies.org.
Contact Us
If you have any questions relating to this policy, please email privacy@slyvaniangroup.co.uk or write to: Privacy & Compliance, Sylvanian Group, Quaedam Communications Limited, Suite 18, Rosemount Point, Rosemount Avenue, West Byfleet, Surrey KT14 6BD, UK.
Sylvaniangroup.co.uk is a trading entity of Quaedam Communications Limited, registered in England & Wales with Company No. 06791478
